PinnedMax SOMOVCustomer Support automation. Practical perspectives.Most ROI-efficient areas for automation at Customer Support and how to automate them. Common pitfalls and misconceptions of CX automation.Jan 10, 2022Jan 10, 2022
Max SOMOVThe Business Case: Why organisations should invest in the optimisation of their decision makingHow to use three core principle in optimised decision-making to build business case for investing in decision-making culture and…Nov 30, 2022Nov 30, 2022
Max SOMOVData-driven Pyramid of Decision MakingThis fancy label ‘Data-driven’ does not come by itself and neither it comes for free. It must be built. And in building it there will be a…Nov 30, 2022Nov 30, 2022
Max SOMOVKey principles of optimized decision makingThree key principles in managerial decision-making can marry business continuity, organizational productivity and digital.Nov 30, 2022Nov 30, 2022
Max SOMOVFeedback loop and full-cycle approach in decision-makingIf we want to improve our decisions, we should also want to combine three separate branches in our decision-making process…Nov 30, 2022Nov 30, 2022
Max SOMOVContinuity in decision-making and managerial productivityThere is no such animal as a standalone decision. All seemingly single decisions taken along business processes are linked actions.Nov 30, 2022Nov 30, 2022
