PinnedMax SOMOVCustomer Support automation. Practical perspectives.Most ROI-efficient areas for automation at Customer Support and how to automate them. Common pitfalls and misconceptions of CX automation.28 min read·Jan 10, 2022----
Max SOMOVThe Business Case: Why organisations should invest in the optimisation of their decision makingHow to use three core principle in optimised decision-making to build business case for investing in decision-making culture and…3 min read·Nov 30, 2022----
Max SOMOVData-driven Pyramid of Decision MakingThis fancy label ‘Data-driven’ does not come by itself and neither it comes for free. It must be built. And in building it there will be a…3 min read·Nov 30, 2022----
Max SOMOVKey principles of optimized decision makingThree key principles in managerial decision-making can marry business continuity, organizational productivity and digital.3 min read·Nov 30, 2022----
Max SOMOVFeedback loop and full-cycle approach in decision-makingIf we want to improve our decisions, we should also want to combine three separate branches in our decision-making process…5 min read·Nov 30, 2022----
Max SOMOVContinuity in decision-making and managerial productivityThere is no such animal as a standalone decision. All seemingly single decisions taken along business processes are linked actions.3 min read·Nov 30, 2022----
